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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 103
Voice of Customer
4 Tools to Help You Become a Savvy Social Listener
S. Lynn Cooper
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April 4, 2013
Never reward employees for outstanding survey scores
Jeff Toister
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April 4, 2013
Ask, Listen, and Act: New Rules for Actionable Voice-of-the-Customer Research
Michael Hinshaw
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April 4, 2013
Powering and Praising the People Behind Successful VoC Programs
Claire Sporton
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April 3, 2013
We Can Record You, but You Can’t Record Us
Peter Leppik
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April 3, 2013
AT&T Customers Love Nokia Smartphones
Gregory Yankelovich
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March 31, 2013
Adjusting the Noise-to-Signal Radio for Better Social Listening
Jeff Zabin
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March 31, 2013
Data Integration for a More Detailed View of Your Customer
Erich Dietz
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March 29, 2013
Does your current post-call IVR survey prevent collecting multiple customer comments?
Jodie Monger
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March 28, 2013
Are You Listening and Paying Attention to Your Customers
Jason Bean
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March 27, 2013
Is your post-call IVR survey program an internal auditor?
Jodie Monger
-
March 27, 2013
Who Sized Your Customer Hat?
Chip Bell
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March 26, 2013
VoC Research : Site Surveys aren’t Always the Answer
Gary Angel
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March 25, 2013
Making Surveys Predictive
Peter Leppik
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March 25, 2013
Closing the Loop in Closed Loop Customer Feedback
Peter Leppik
-
March 21, 2013
Do you think a 1-5 scale is the best?
Jodie Monger
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March 21, 2013
Making Information Work – A Picture’s Worth A Thousand Words!
Andy Hanselman
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March 18, 2013
Re-Thinking Your Survey Research – Asking the Right Questions
Gary Angel
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March 17, 2013
Metrics are Less Important than Process
Peter Leppik
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March 14, 2013
Does your VoC program take a shortcut and skip Survey Calibration?
Jodie Monger
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March 13, 2013
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