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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Think Tank
Page 20
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Which Will Cost VW more: Government-Mandated Repairs or Damage to Customer Trust & Loyalty?
Dick Lee
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November 8, 2015
Is the Customer Experience Really Everyone’s Job?
Annette Franz
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October 28, 2015
Salespeople Love Money… So What?
Adam Honig
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October 24, 2015
Banish Tipping! Does it Damage or Enhance the Customer Experience?
Richard Shapiro
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October 24, 2015
Benchmarking for Customer Success: Keep Your Eyes on Your Own Customers
Sabrina Bozek
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October 21, 2015
I Need a Problem to Solve With My Omni-Channel Customer Experience Strategy
Wim Rampen
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October 12, 2015
Did Process Improvement Destroy Starbucks?
James Lawther
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October 10, 2015
Topic of Conversation: Have you ever called your own helpdesk?
Tripp Kerr
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October 9, 2015
Why it’s time to STOP “Adding Value”
Bob Apollo
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October 9, 2015
Flawed Assumptions
Gautam Mahajan
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October 9, 2015
Creating Customer Experience: A Fallacy
Sunil Panikker
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October 8, 2015
A different way to achieve a single view of the customer
Adrian Swinscoe
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September 30, 2015
Culture comes last!
Sunil Panikker
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September 23, 2015
Digital first = Customer first model
Steven Van Belleghem
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September 18, 2015
Companies Have Slashed Costs to Show Profits: Technology Is The Next Frontier
Richard Shapiro
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September 1, 2015
Amateurs Talk Strategy, Professionals Talk Execution
Peter Leppik
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August 28, 2015
Is There Really Anything Wrong With Amazon’s Culture?
Mitchell Goozé
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August 27, 2015
Why Won’t Sellers Subtract the Downside of too Frequent eMarketing from the Supposed Upside?
Dick Lee
-
August 26, 2015
Can the CMO also be the CCO?
Jeanne Bliss
-
August 21, 2015
Customer Success Management: Training Wheels for CXM?
Bob Thompson
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August 21, 2015
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Page 20 of 27
New Posts
Creating an IoT Product MVP: Rationale and Steps for Development
Mrunal Chokshi
-
April 19, 2024
Customer Experience Strategy: Paradigm Shift!
Martha Brooke
-
April 19, 2024
Customer screw-ups are your fault
Nicholas Zeisler
-
April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
-
April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
-
April 19, 2024