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Archive | Social Business

Fixing Your Intranet: A Guide For Leadership

Blog post by on April 18, 2014

The corporate intranet is a complex organism. This prettier, younger sister of earlier knowledge management tools is now ever-present in many larger enterprises. While intended to tap into pre-existing employee engagement and insight-sharing behaviors and encourage the …

What is Social Customer Care?

Blog post by on April 16, 2014

I am a technology geek. I love social media and I’m always using it but here is the strange thing – I am 56 years of age, so I guess I am unusual, or that’s what my …

Are You Removing Friction from Collaboration?

Blog post by on April 15, 2014

When it comes to collaboration, friction is not a good thing either from a behavioral of from a technological standpoint.  Imagine your collaboration effort is a equivalent to a skater gliding along the ice, every time you …