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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 353
Service and Support
Is your customer segmentation effort failing?
Mark Price
-
October 1, 2010
It’s the Service you Deliver that Matters, Not the Location
Keith Fiveson
-
October 1, 2010
You hate your spouse’s selective hearing so why do it to your customers?
Carmit DiAndrea
-
September 30, 2010
Who Do You Engage in a Freemium Business Model? Everyone?
Mike Boysen
-
September 30, 2010
Social Media and Customer Service
Guy Stephens
-
September 29, 2010
Do You Want Satisfied Customers or Loyal Customers?
Jacob Morgan
-
September 29, 2010
The Employee who has the biggest effect on your Online Reputation
Glenn Pasch
-
September 29, 2010
The cost of poor Customer Service [report]
Colin Shaw
-
September 29, 2010
Customer service outweighed price on JD Powers & Associates’ study
Cheryl Hanna
-
September 29, 2010
Don’t Keep Your Customers in the Dark: Add Value
Monica Postell
-
September 29, 2010
Inspirational customer satisfaction
Cheryl Hanna
-
September 28, 2010
The Power of a Handwritten Note
Dennis Snow
-
September 28, 2010
The Contact Center Balancing Act: Efficiency vs. Customer Experience
Mary Cook
-
September 28, 2010
What Can CEO’s Do To Raise Their Buyer Insight IQ?
Tony Zambito
-
September 28, 2010
Surveys are NOT behavior, and NOT Reality When It Comes To Customers/Social Media
Robert Bacal
-
September 28, 2010
Are You Prepared To Be an SOB?
Tim Sanchez
-
September 28, 2010
Quality vs. quantity in customer service
Cheryl Hanna
-
September 27, 2010
Are your employees customer service super-heroes? They could be if you’d let them!
Keith Schorah
-
September 27, 2010
Customer Service Wake Up Call
Jen Kuhn
-
September 24, 2010
Starbucks kicks customers out in New York storm
Cheryl Hanna
-
September 24, 2010
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