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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 334
Service and Support
Why Zappos Is A Poor Example For Customer Service
Robert Bacal
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January 16, 2011
Gina DiMascio Salon doesn’t trim on going the extra mile
Stan Phelps
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January 16, 2011
Cafe metro delivers on delighting its customers
Stan Phelps
-
January 15, 2011
FaceTime could improve your #custserv
Justin Flitter
-
January 14, 2011
Zendesk’s Customer Service Predictions for 2011
Mikkel Svane
-
January 14, 2011
DIY Should Mean Saving Money At Home and the Store
Lisa Biank Fasig
-
January 14, 2011
Taking Service Out of Customer Service
Chip Bell
-
January 14, 2011
Nanalulu’s gives a goodie or two with every purchase
Stan Phelps
-
January 14, 2011
Service Design meets (Social) CRM
Wim Rampen
-
January 13, 2011
Customer service expectations for the medical community
Cheryl Hanna
-
January 13, 2011
What’s in a name? NailsPlus does a little extra
Stan Phelps
-
January 13, 2011
I Didn’t Want to Say Anything But
James Sorensen
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January 13, 2011
Amazon does not deliver customer service, they build powerful partnerships.
Ron Kaufman
-
January 12, 2011
Social customer care: My Q&A on Who’s Your Gladys?
Guy Stephens
-
January 12, 2011
Name tags for employees; thumbs up for customer satisfaction
Cheryl Hanna
-
January 12, 2011
People Before Things in Online Marketing
Karen Clark
-
January 12, 2011
Contact Center Goals for 2011
Donna Fluss
-
January 12, 2011
Disney knows you are only as good as your last day
Stan Phelps
-
January 12, 2011
La Pirogue takes the temperature with this Purple Goldfish
Stan Phelps
-
January 12, 2011
Four Valuable Customer Service Lessons We Can Learn From the Airlines
Shep Hyken
-
January 12, 2011
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