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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 283
Service and Support
5 Top Customer Service Articles For the Week of June 18, 2012
Shep Hyken
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June 25, 2012
Pretty Good Practice: Track Service Recovery
Peter Leppik
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June 22, 2012
Managing expectations is as important as delivering performance and other takeaways from ABS
Stan Phelps
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June 21, 2012
Consumers Drive Channel Preference To Achieve Effortless Customer Service
Kate Leggett
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June 21, 2012
There is no FREE lunch when providing great #custserv
Stan Phelps
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June 20, 2012
Is social customer service spoiling us?
Jodie Monger
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June 20, 2012
How to Lose a Good Customer or How to Create a Lifelong Customer
Suzen Pettit
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June 20, 2012
Insuring Swimming Pools Against Theft
Chip Bell
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June 19, 2012
The Importance of Empowerment and Empathy in #custserv
Stan Phelps
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June 19, 2012
Customer Service Training: It’s Time To Sweat the Small Stuff
Rachel Miller
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June 19, 2012
5 Top Customer Service Articles For the Week of June 11, 2012
Shep Hyken
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June 18, 2012
Get the Easy Stuff Right (without caring customer service your “perfect” product is doomed)
Micah Solomon
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June 15, 2012
Health Insurance Call Volume Increasing: Best Practices to Achieve Success
Sarah Hedayati
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June 15, 2012
Homeward Bound — the secret of success with customer service and the customer experience
Micah Solomon
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June 14, 2012
What’s Your Customer Effort (Score)?
Annette Franz
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June 14, 2012
Are B2Bs Prepared for Social Consumers? [INFOGRAPHIC]
Tricia Morris
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June 14, 2012
5 Tips for Delivering Customer Service in 140 Characters or Less
Tricia Morris
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June 14, 2012
In an iPad World, Click to Call Doesn’t Cut It
Eric Camulli
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June 14, 2012
What Indiana Jones Can Teach Us About Service
Chip Bell
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June 14, 2012
Study: Multi-channel usage growing, consumers don’t want to experience “touchpoint amnesia”
Bob Thompson
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June 13, 2012
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