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Archive | Service and Support

Paying to Line Jump Customer Service is Wrong

Blog post by on August 20, 2014

A mobile phone company in the UK EE, (Everything Everywhere) seem to be annoying their Customers every time and any time. Here are three examples. 1. Line Jumping: BBC.com reported that EE has just introduced a 50 …

Does Your Company Deliver on Its Basic Promises?

Blog post by on August 20, 2014

Every company has basic promises they make to their customers.These aren’t measures of extraordinary delight. They aren’t the stuff of legend. A basic promise won’t garner your company a viral YouTube video or a million Facebook likes.They’re …

Omni-Channel Service Could Make Fast Food Even Faster

Blog post by on August 18, 2014

Fast food is something that many of us enjoy; being able to receive whatever food you crave quickly, and with minimal effort, makes it a popular choice for households worldwide. The recent news that Domino’s will be …