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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Service and Support
Subtle Strength: Language Techniques that Win Customers (Without Overt Persuasion)
Frankie Kemp
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March 15, 2024
A look inside a punk-inspired contact center – Interview with David Powers
Adrian Swinscoe
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March 15, 2024
Who can?
Nicholas Zeisler
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March 8, 2024
Trend Watch: How AI Will Fundamentally Change Customer Service in 2024
Jessica Gopalakrishnan
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March 8, 2024
6 Ways intelligent automation is transforming the customer service industry
Nidhi Dubey
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March 5, 2024
The Anatomy of an Effective Contact Center One-on-One Conversation
Jeremy Watkin
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March 5, 2024
Enhancing Customer Support with ChatGPT: A Game-Changer
Guruprasad Pammi
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February 28, 2024
Offshoring and AI: How Cost-Cutting Fixation Can Damage Revenue and Brand Reputation
John Goodman
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February 27, 2024
Three Customer Service and CX Metrics Every Employee Needs to Understand
Shep Hyken
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February 26, 2024
5 Ways Review Management Improves Customer Engagement
Jane Grin
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February 23, 2024
How can Customer Service be a Lead Generation Channel?
Jared Cornell
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February 23, 2024
Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers
Sam Klaidman
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February 20, 2024
8 Tips to Handle Your Customers’ Complaints Effectively
Thomas Griffin
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February 18, 2024
Skip the ‘I told you so’ and get really good at three things
Cassius Rhue
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February 15, 2024
EQ in Customer Service (10 Ways to Apply It)
Syed Balkhi
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February 13, 2024
Vendors Don’t Care About Customers Anymore
Sharon Drew Morgen
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February 13, 2024
Example of a Bad Customer Service Recovery
Alain Najar
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February 13, 2024
30 Years On, We Still Don’t Put the Customer First
Ori Faran
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February 8, 2024
Why Contact Center Quality Assurance Matters
Jeremy Watkin
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February 4, 2024
Calculating Contact Center Outsourcing Costs: Insights You Need Right Now
Amy Bennet
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February 2, 2024
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