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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Service and Support
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
Customer screw-ups are your fault
Nicholas Zeisler
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April 19, 2024
Three Tips for Better Support
Cassius Rhue
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April 17, 2024
Two thirds of UK customers may be vulnerable but not obviously so
Adrian Swinscoe
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April 17, 2024
Why Isn’t The Customer Experience Visual By Default?
Dianne McCoubrey
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April 16, 2024
Happy Accidents
Steve Curtin
-
April 8, 2024
They’re already robots
Nicholas Zeisler
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April 8, 2024
4 Impactful Use Cases for AI in Product and Device Support
Galina Ryzhenko
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April 8, 2024
Customers Are in Charge
Steve Curtin
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April 2, 2024
Customer Service Outsourcing Philippines: Why CX, Not Cost Savings, Should Be Your Top Priority
Ralf Ellspermann
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March 29, 2024
Can Retail’s Success Shed Light on The Best CX Strategies?
Martin Taylor
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March 27, 2024
3 Ways to Improve Internal Customer Service
Shaun Belding
-
March 26, 2024
The Art of Customer Crisis Handling: 5 Rules to Stay Cool and Win
Colin Shaw
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March 26, 2024
Gate-keeper or problem-solver?
Nicholas Zeisler
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March 24, 2024
This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program
Kim Campbell
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March 24, 2024
Learnings From The Q1 2024 Customer Service Wave
Kate Leggett
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March 20, 2024
How To Increase Customer Service Agent Confidence with AI Simulation
Stacy Sherman
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March 19, 2024
The worrying state of the European contact center space
Adrian Swinscoe
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March 19, 2024
Subtle Strength: Language Techniques that Win Customers (Without Overt Persuasion)
Frankie Kemp
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March 15, 2024
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New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024