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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 63
Performance Metrics
Visualizing Product Quality and Customer Service Quality
Bob Hayes
-
March 26, 2012
Return on Marketing Objectives – ROMI Gets a Makeover
Ian Michiels
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March 22, 2012
Lessons in bonusing the Customer Experience measures
Colin Shaw
-
March 21, 2012
How to set Net Promoter targets for your organisation and staff
Adam Ramshaw
-
March 20, 2012
Is the Balance Scorecard being revived?
Joseph Dager
-
March 14, 2012
Three Prerequisites to setting Net Promoter targets
Adam Ramshaw
-
March 13, 2012
Net Promoter Score – Nothin’ But Net!
John Miller
-
March 12, 2012
Measuring B2B Marketing Success
Christopher Ryan
-
March 8, 2012
Using NPS to Segment Customers
Annette Franz
-
March 6, 2012
The Bacon of Client Engagement
Susan Connors
-
March 6, 2012
3 ways to secure senior management buy-in and use it to establish a customer-centric culture
Christopher Brown
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February 23, 2012
The Apostle Model
Annette Franz
-
February 21, 2012
Visualizing the Three Components of Customer Loyalty
Bob Hayes
-
February 21, 2012
The measurement of customer management ROI must evolve
Neil Woodcock
-
February 21, 2012
Social Media Metrics Made Simple: Focus on Sales and Customers
Simon Foster
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February 20, 2012
The five most meaningless sales metrics you’re still using
Matt Heinz
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February 15, 2012
Ten Guidelines for Clean Customer Feedback Data
Bob Hayes
-
February 6, 2012
Exceeding expectations or solving customer problems: What’s more important?
Linda Ireland
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February 3, 2012
The ROI of a Great Customer Experience
Jon Picoult
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February 2, 2012
Measuring the Impact of Social Media
Becky Carroll
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January 25, 2012
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