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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 60
Performance Metrics
Customer Metrics: Measure what matters most to customers
Christopher Brown
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September 13, 2012
ROI of Customer Feedback
Peter Leppik
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September 7, 2012
Metrics, and Getting Them Right
Peter Leppik
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September 5, 2012
Customer Loyalty Measures Require Comprehensiveness and Clarity
Bob Hayes
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September 4, 2012
Cutting costs may not improve profitability
Nicholas Watkis
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September 3, 2012
“Moments” may finally give Klout real clout
Bob Thompson
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August 29, 2012
Marketing Analytics – Measuring What Matters in B2B
Christopher Ryan
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August 29, 2012
What does good look like in terms of Managing Suppliers & Partners?
Paul Weston
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August 29, 2012
Prioritizing Customer Experience Investments
Christopher Brown
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August 28, 2012
How To Define And Track The Right Sales Metrics
William Band
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August 27, 2012
Searching for ROI? Make Sure You Have the Right Metrics
Ronni Marshak
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August 13, 2012
NPS – Not A Proper Score!
Andy Hanselman
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August 10, 2012
Customer Experience Metrics – The Basics
Kalina Janevska
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August 9, 2012
Metrics Matter, But Which Ones?
Dave Brock
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August 2, 2012
Focusing on Metrics that Matter
Jacob Morgan
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August 2, 2012
Prioritizing and Measuring Customer Experience Projects
Hank Barnes
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August 1, 2012
KEEP Trying to Delight Your Customers, While…
Bob Thompson
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July 31, 2012
Creating Measurable Business Value through Social Collaboration
Brian Vellmure
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July 30, 2012
Fast Company: A 5 Step Plan To Data-Driven Customer Engagement
Bryan Pearson
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July 26, 2012
Skills that Bridge the Execution Chasm for Both Customer Service and Marketing
Jeanne Bliss
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July 24, 2012
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