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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 59
Performance Metrics
Creating a Comprehensive Digital Measurement Strategy: Building a Model of the Business
Gary Angel
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December 2, 2012
Creating a Comprehensive Digital Measurement Strategy: Start with an Objective Assessment of your Current Program
Gary Angel
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November 25, 2012
Metrics, Awareness, And Goal Attainment
Dave Brock
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November 17, 2012
Overcoming Employees’ Objection to Call Monitoring
Monique Castillo
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November 3, 2012
Measuring Customer Loyalty in Non-Competitive Environments
Bob Hayes
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November 2, 2012
How Zappos Lesson Does Customer Service Metrics
Ashley Furness
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November 2, 2012
The research proves it
Jodie Monger
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October 31, 2012
Call Calibration for Consistent Scoring and Coaching
Peggy Carlaw
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October 30, 2012
How CFOs can use a customer culture to deliver $15m to the bottom line!
Christopher Brown
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October 29, 2012
Hubspot uses persona-based teams to align with buyers, accelerate growth
Bob Thompson
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October 23, 2012
A new framework for quantifying social media investments: Part I
Errol Apostolopoulos
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October 22, 2012
Why Pay Attention To Your Customer Service? Because It Will Impact Your Revenue
Kate Leggett
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October 22, 2012
Battling Misinformation in Customer Experience Management
Bob Hayes
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October 9, 2012
Sales Metrics That Matter [Infographic]
Donal Daly
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October 7, 2012
Not another measure – Customer Effort Score – good but no cigar
Steven Walden
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October 3, 2012
Is the Importance of Customer Experience Overinflated?
Bob Hayes
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September 27, 2012
15 Customer Service Metrics To Measure
Tricia Morris
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September 21, 2012
Five tips toward a new metric assuring customer focus
Jeff Marr
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September 21, 2012
Study Shows a Connection Between Marketing Automation and Marketing Effectiveness
Derek Singleton
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September 20, 2012
Customer Metrics: Measure what matters most to customers
Christopher Brown
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September 13, 2012
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