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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 49
Performance Metrics
How a Balanced Scorecard Measures Current and Future Marketing Performance
David Dodd
-
November 10, 2013
Supportive Leadership at Rontec Drives Customer Satisfaction, Business Growth
Alison Bond
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November 7, 2013
Customer-Centric Transformation: What Good Looks Like – Measurement – Part 10 of 14
Doug Leather
-
November 7, 2013
2 Metrics Missing from Your PPC Report
McKay Allen
-
November 7, 2013
Real-World Stories of Creating the Metrics that Matter
Jim Tincher
-
November 6, 2013
Don’t Waste Your Time On External Net Promoter Benchmarks
Adam Ramshaw
-
November 5, 2013
God-Awful Art and Operational Measurement
James Lawther
-
November 3, 2013
Yikes…Forrester Says ‘Don’t Dedicate a Paid Ad Budget for Facebook’
McKay Allen
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November 1, 2013
Net Promoter Score – a delicate case of the Emperor’s New Clothes?
Dr Simon Moore
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November 1, 2013
Marketing By The Numbers
Emily R. Coleman
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October 29, 2013
Carlson Restaurants Share Four Big Insights on Net Promoter
Adam Ramshaw
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October 28, 2013
The CMO’s Achilles’ Heel
Vince Koehler
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October 19, 2013
Connect the Disjointed Customer Metrics
Jeanne Bliss
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October 15, 2013
Pithy Customer Feedback Insights via the BBC and Rob Markey
Adam Ramshaw
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October 14, 2013
How To Kill Contact Centre KPIs
Martin Hill-Wilson
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October 13, 2013
Breaking Down the Four Ms of Influence Marketing for Better ROI
Danny Brown
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October 10, 2013
Science and the Length of Your Sales Cycle
Dave Kurlan
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October 9, 2013
Five Sales Metrics You’re Not Tracking
John Kearney
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October 3, 2013
The Right Process for the Right Purpose
Peter Leppik
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October 2, 2013
Correlation of Customer Experience Trends Can Predict Shifts in Market Share
Gregory Yankelovich
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October 1, 2013
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