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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 48
Performance Metrics
What your CFO really needs to know about customer service
Jeff Toister
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January 7, 2014
How to Double Your Marketing & Sales ROI
Dan McDade
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January 7, 2014
The strategic importance of measuring Customer Lifetime Value
Chuck Schaeffer
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December 27, 2013
Customer-Centric Transformation: What Good Looks Like – Efficiency – Controlling Costs – Part 12b of 14
Doug Leather
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December 23, 2013
Musings on Leadership, Performance, and Customer Experience
Maz Iqbal
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December 22, 2013
How Will You Measure Your Year?
Matt Sharrers
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December 22, 2013
Debunking Businessweek’s Analysis of Customer Service
Bruce Temkin
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December 20, 2013
Proof That It Pays To Be America’s Most-Loved Companies
Jon Picoult
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December 20, 2013
Want Improved NPS? Not So Fast – First, Perfect Your Performance
Lior Arussy
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December 20, 2013
The SMART Goal Myth
James Lawther
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December 19, 2013
3 Shortfalls of Net Promoter Scores
Martha Brooke
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December 18, 2013
Customer-Centric Transformation: What Good Looks Like – Efficiency – Calculating & Allocating Costs – Part 12a of 14
Doug Leather
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December 17, 2013
Marketing Accountability: Marketing’s Fiscal Imperative
Patrick Murphy
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December 16, 2013
The Meaning of Scale Values for Likelihood to Recommend Ratings
Bob Hayes
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December 16, 2013
Key Lessons in “Driving” Customer Loyalty
Stan Phelps
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December 15, 2013
It’s Time to Climb out of Our Customer Experience Measurement Box
Michael Allenson
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December 3, 2013
The CCO Dashboard [Part two of a two-part series*]
Curtis Bingham
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December 3, 2013
For Many Another Year of Failure and a Key to Success
Glenn Pasch
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December 3, 2013
DMAIC for Customer Experience Transformation
Mohamad El-Hinnawi
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December 2, 2013
Vanity Metrics Verses Actionable Numbers
John D. Leavy
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December 2, 2013
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024