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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
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Home
Leadership
Performance Metrics
Page 67
Performance Metrics
The Other Side of Advocacy: Impact of Negative Word-of-Mouth, and Customer Alienation and Sabotage
Michael Lowenstein
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August 24, 2011
School Sales, High Prices and Other Weirdness
Lisa Biank Fasig
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August 11, 2011
Put Your Money Where Your CUSTOMER’S Mouth Is: Linking Executive Comp to VOC Metrics
Howard Lax
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August 8, 2011
The Good, The Bad and The Ugly Sales Guys
Steven Reeves
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August 8, 2011
Customer Advocacy Behavior: Personal Brand Connection That is More Than Loyalty, Word-of-Mouth, or Recommendation
Michael Lowenstein
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July 29, 2011
The Next-Generation Voice of Customer Command Center: Tool Time for Chief Customer Officers
Bob Thompson
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July 22, 2011
Achieving cost reduction through customer experience
Keith Schorah
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July 21, 2011
Holding Customer Research Firms Accountable For Misleading Research
Robert Bacal
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July 11, 2011
Linking Customer Feedback Metrics to Business Metrics: Establishing the Value of your Customer Feedback Program
Bob Hayes
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May 22, 2011
Five Steps to Help Employees Understand – and Care About – Your Metrics, Scores and Targets
Shyam Kumar
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April 25, 2011
David vs. Goliath – Round II: Challenging Fred Reichheld on the Economics of Loyalty (Again)
Howard Lax
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April 20, 2011
Sales Grit and the Insanity of Measuring What Doesn’t Matter.
Dan Waldschmidt
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April 20, 2011
RPM – An Evolutionary Step in Marketing Automation?
Lauren Carlson
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April 20, 2011
5 Reasons Why B2B Companies Must Think Like Private Equity Investors
Bob Apollo
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April 14, 2011
David vs. Goliath I: Challenging Fred Reichheld on the Economics of Loyalty
Howard Lax
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April 13, 2011
10 Tweetable Lessons in Marketing Analytics and ROI
Jon Miller
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April 13, 2011
Improve sales forecast accuracy with these 7 steps
Matt Heinz
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April 12, 2011
5 Ways to Tie Customer Service Training to Measurable Business Results
Peggy Carlaw
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April 12, 2011
New Survey Reveals Harsh Realities for Contact Centers
Ed Shepherdson
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April 1, 2011
Charming Shoppers in all Sizes
Lisa Biank Fasig
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March 31, 2011
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Page 67 of 91
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