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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 64
Performance Metrics
Tracking Customer-Focused Metrics
Peggy Carlaw
-
January 17, 2012
Four Things You Need to Know about Your Customer Metrics
Bob Hayes
-
January 16, 2012
Social Media Marketing ROI: 10 Questions You Must Answer First
Jim Lenskold
-
January 12, 2012
You Gotta Believe
Jim Sullivan
-
January 6, 2012
The Net Promoter Score: Let Us Not Forget The Past
Bob Hayes
-
January 3, 2012
How Reliable is your CEM Program?
Bob Hayes
-
December 26, 2011
Performance Management Friday — Quota
Dave Brock
-
December 23, 2011
Hoteliers: Booking engines are inadequate for measuring customer experience
David Heneghan
-
December 14, 2011
Algebra, Analytics & Automation for Marketing ROI
Maria Pergolino
-
December 12, 2011
FCR and Customer Satisfaction: A Match Made in Heaven
Peggy Carlaw
-
December 9, 2011
Musing on Metrics, Marketing and Innovation
Gregory Yankelovich
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December 8, 2011
Social Media Marketing Where’s the Payback
Steven Reeves
-
December 8, 2011
How To Drive Customer Experience Innovation Using Transactional NPS
Adam Ramshaw
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December 6, 2011
Two Things Everyone Needs to Know About Your CEM Program
Bob Hayes
-
December 5, 2011
Must Read – Accenture / CSO Insights Sales Optimization Study
Dave Kurlan
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December 2, 2011
Driving Your NPS & Brand Loyalty: Is It the Car or the Driver that Wins the Race?
Jack Dempsey
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December 1, 2011
Social Media Reporting by Source
Gary Angel
-
November 26, 2011
Why Your Net Promoter Program Is Failing
Jon Picoult
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November 22, 2011
What an accounting firm can teach you about CX metrics
Kim Proctor
-
November 22, 2011
How Impact-Based Selling Increases Sales Win Rates in Troubled Times
Bob Apollo
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November 21, 2011
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