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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 61
Performance Metrics
Baseball Stats and CX Metrics (No, It’s Not a Moneyball Story!)
Annette Franz
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July 10, 2012
7 Steps to Measuring the Right Marketing ROI
Adam Ramshaw
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July 4, 2012
Building a Customer-Centric Culture
Annette Franz
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June 22, 2012
QA is Important: You Get What You Measure (or Don’t)
Tom Vander Well
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June 19, 2012
Metrics + No Consequences = Don’t Bother
Craig Padoa
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June 14, 2012
What’s Your Customer Effort (Score)?
Annette Franz
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June 14, 2012
Why a CCO? Untangle Disjointed Customer Metrics
Jeanne Bliss
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June 12, 2012
Choosing the Right Customer Service Metrics Requires Alignment to Your Brand
Kate Leggett
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June 11, 2012
Stay focused on the right number
Matt Heinz
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June 7, 2012
Need your marketing to work harder?
Deb Rapacz
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June 6, 2012
Do you know how to calculate your Contact Center’s ROI?
Richard Shapiro
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June 6, 2012
Create an enjoyable customer experience and get a Net Promoter Score of 70%
Adrian Swinscoe
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June 6, 2012
How to Improve First Call Resolution: Invest in Customer Service Training
Rachel Miller
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June 5, 2012
Beyond Sales and Marketing to “The Revenue Team” — Inside Scoop with Marketo CEO Phil Fernandez
Phil Fernandez
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June 5, 2012
Drawing a bead on ROI in marketing
Vijay Dandapani
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June 2, 2012
Void Filled by the CCO: Harnessing the Right Customer Metrics
Jeanne Bliss
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May 31, 2012
Understand your Tipping Points
Steven Walden
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May 28, 2012
What Really Drives Customer Loyalty? It’s Not Just About the Experience!
Bob Thompson
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May 25, 2012
Transactional Customer Feedback: 6 Problems You Will Face and How to Fix Them
Adam Ramshaw
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May 22, 2012
Pulling the Right Levers to Optimize Topline Growth: Inside Scoop with Eloqua CTO Steve Woods
Steve Woods
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May 20, 2012
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