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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 4
Performance Metrics
This is how you get your case for change accepted by your organization
Colin Shaw
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June 13, 2023
What the free Self-Assessment tool for CX skills gaps and blindspots taught me
Akin Arikan
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June 11, 2023
Techniques and Best Practices For Engaging Executives in Your CX Program
Arkadiusz Terpilowski
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June 11, 2023
Putting Google’s HEART framework to work in B2B
Nilakantasrinivasan J
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June 9, 2023
CUPID — the new gold standard for eCommerce marketers
Greg Blazewicz
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June 6, 2023
Innovative Approaches to Measuring B2B Customer Experience — Stop the Annual “Do-You-Love-Us-Survey”
John Goodman
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June 3, 2023
Knowledge is Power for Customer Service and Support Leaders
Jennifer MacIntosh
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May 19, 2023
Stop Churn With A Cardiogram, Not a Defibrillator
Chris Dishman
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May 10, 2023
Why do you ask?
Nicholas Zeisler
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April 16, 2023
4 Ways to Improve CX and Achieve Operational Efficiencies using the “Propensity to Complain”
Bill Price
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April 13, 2023
The Hidden Costs of Cutting Customer Experience: Diminishing Lifetime Customer Value
Eric Sims
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April 11, 2023
How Do I Get Manufacturing Executives to Care About CX?
Jim Tincher
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April 11, 2023
How Do I Get Distribution Executives to Care About CX?
Jim Tincher
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April 6, 2023
Idea 61b: Lessons from the Movies: How to Lose Your Best Customer in 10 Days (and how not to)
Cassius Rhue
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March 28, 2023
[Deep Dive] Why Your Account-Based Strategies May Not Be Focused On the Right Customers
David Dodd
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March 28, 2023
[Book Review] An Insightful (and Timely) Guide To Marketing Metrics
David Dodd
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March 22, 2023
Snowstorm & Weather Apps Explain Why 75% of Sales Forecasts are Wrong
Dave Kurlan
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March 16, 2023
Top 10 Keys to Determining and Improving Your Ideal Win Rate
Dave Kurlan
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March 12, 2023
Does Value Creation Need Financial Incentives?
Gautam Mahajan
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March 12, 2023
Customer Experience ROI: 20 Inspiring Real-Life Examples from CX Leaders
Uma Bhat
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March 9, 2023
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Page 4 of 91
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024