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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 2
Performance Metrics
When a Sales Qualification Tool Isn’t Enough
Julie Thomas
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January 17, 2024
What’s Your Insights Utilization Rate? 24 Ways to Boost 2024 CX ROI
Lynn Hunsaker
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January 7, 2024
I’ve removed the word “goal” from my vocabulary. Here’s why.
Peta Sitcheff
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January 6, 2024
Improve Customer Experience with AI: Strategies and Best Practices (2024)
Piyush Gupta
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December 27, 2023
The Science of Managing a Construction Equipment Rental Business
Alastar Kerpel
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December 22, 2023
Investing In Your Customer Success Team During an Economic Downturn
Devin Pickell
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December 20, 2023
The Surprising Reason Goal Setting Fails
Colleen Stanley
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December 20, 2023
How cost effective is your marketing investment?
Nicholas Watkis
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December 12, 2023
How to create an inspired workforce: Evaluate
Steve Curtin
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December 11, 2023
How 4 CX Metrics Drive 20 Growth Metrics
Lynn Hunsaker
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December 8, 2023
Why You Need to Choose and Use Performance Metrics Carefully and Beware of . . .
David Dodd
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December 8, 2023
Here’s How to Get the Investment You Need for Your Feedback Programs
Annette Franz
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December 4, 2023
Why NPS doesn’t work any more, and what’s the alternative?
Ricardo Saltz Gulko
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November 29, 2023
24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook
Lynn Hunsaker
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November 22, 2023
The ROI of Business Process Automation: Metrics that Matter
Gautam Nimmagadda
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November 15, 2023
Movie Contrasts the Best and Worst Salespeople
Dave Kurlan
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November 14, 2023
How to Quantify CX ROI
Lynn Hunsaker
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November 6, 2023
How to Get Enough Funding for CX Initiatives
Liliana Petrova
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October 31, 2023
Leveraging Performance Metrics in Pre-Employment Testing: A Comprehensive Guide for Hiring Success
James Peters
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October 26, 2023
The Power of Revenue Operations and Intelligence
Barrett Thompson
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October 24, 2023
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Page 2 of 91
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024