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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Performance Metrics
Uncover the incredible Impact on ROI of Harnessing Customer emotions
Colin Shaw
-
March 12, 2024
The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX
Adrian Swinscoe
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March 4, 2024
How Subscription Model Impacts Customer Lifecycle Management in SaaS B2B Market?
Manash Chaudhuri
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March 3, 2024
Three Customer Service and CX Metrics Every Employee Needs to Understand
Shep Hyken
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February 26, 2024
Mapping Measurement of Customer Lifetime Value to Financial Performance
Greg Kihlstrom
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February 23, 2024
Customer Experience ROI Handbook: What is CX ROI?
Lynn Hunsaker
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February 4, 2024
Key Business Metrics and why Customer Experience Matters
Michael Hinshaw
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February 2, 2024
24 Ways 2024 Customer Experience is Smarter: CX Metrics (Part 2 of 4)
Lynn Hunsaker
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February 1, 2024
Navigating Customer Experience Maturity: The Road to Success
Jim Tincher
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February 1, 2024
Navigating Customer Survey Program Costs: The Ultimate Guide
Martha Brooke
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January 28, 2024
What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
Amy Bennet
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January 28, 2024
24 Ways 2024 Customer Experience is Smarter: CX Value (Part 1)
Lynn Hunsaker
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January 20, 2024
How Sales Managers Get Set Up To Fail
Colleen Stanley
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January 20, 2024
When a Sales Qualification Tool Isn’t Enough
Julie Thomas
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January 17, 2024
What’s Your Insights Utilization Rate? 24 Ways to Boost 2024 CX ROI
Lynn Hunsaker
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January 7, 2024
I’ve removed the word “goal” from my vocabulary. Here’s why.
Peta Sitcheff
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January 6, 2024
Improve Customer Experience with AI: Strategies and Best Practices (2024)
Piyush Gupta
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December 27, 2023
The Science of Managing a Construction Equipment Rental Business
Alastar Kerpel
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December 22, 2023
Investing In Your Customer Success Team During an Economic Downturn
Devin Pickell
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December 20, 2023
The Surprising Reason Goal Setting Fails
Colleen Stanley
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December 20, 2023
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