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Where in BPM is the Customer?

Steve Towers -

The Loyalty Open Definition Experiment: Lessons Learned

Esteban Kolsky -

Customer Services Isn’t Always That Important

Wim Rampen -

Make Sure Your Twitter Profile Stands Out for the Right Reason

Alan See -

How Understanding Customer Jobs turns Crowdsourcing into Smartsourcing

Graham Hill -

Challenges Creating a “Social Business”

Bob Thompson -

What to do about customer disputes?

Francis Buttle -

Outside-In Process: The New Path to Customer-Centricity

Dick Lee -

CBM News: Oracle, Salesforce.com and Clarabridge’s Debuts — It’s a Ball!

David Sims -

Crossing the Chasm, Eagles, Flocks and the 70% Solution

Bob Apollo -

Stunningly Awful Demo Example (But Very Funny)

Peter Cohan -

Sales Performance Management: Because You Get What You Pay For

Bob Thompson -

Loyalty Can Be Bought

Esteban Kolsky -

99-to-1 Is a Tie

Peter Cohan -

Everyone Wins When Employees Work at Home

Vincent Deschamps -

Master Interviews: Frank Eliason ComcastCares

Esteban Kolsky -

Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon

Lynn Hunsaker -

Re-work Your View of Customers for Successful Innovation

Lynn Hunsaker -

Customer Feedback: The Method is the Message

Eric Engwall -

3.5 Minute Great Demo! Promotional Video

Peter Cohan -
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