Home Leadership Page 563

Leadership

CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)

David Sims -

CRM News: Map Your Relationships; The Customer Service Death Rattle

David Sims -

What Customers (Really) Want and How To Give It To Them

Vanessa DiMauro -

Customer Experience – Grandma’s Test

Lior Arussy -

Why Pragmatic Enterprise 2.0 Should Also Become Pragmatic SCRM

Esteban Kolsky -

Customer-Centricity by Discerning Customer Satisfaction Outcomes vs. Enablers

Lynn Hunsaker -

Real Social Selling? PeopleMaps Has an App for That

Bob Thompson -

Which Would You Prefer?

Peter Cohan -

CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’

David Sims -

Why sales should never do win/loss reports…

Bob Apollo -

Stunningly Awful PowerPoint Examples – Wonderful YouTube Video

Peter Cohan -

The Next Big Thing is not Social “XYZ”

Wim Rampen -

The Fortress and the Flower Shop

Robbert Bouman -

“They (consumers) are staging a debtors’ revolt” – Suze Orman

Dick Lee -

News Roundup: Things That Happened Last Week (And Some Analysis)

Esteban Kolsky -

Clearing the Last Major Hurdle on the Path to Customer-Centricity?

Dick Lee -

Adding Elegance to the Experience

Chip Bell -

The Effectiveness of Odd Numbers of Bullet Items

Peter Cohan -

Can Companies Charge for Tech Support When They Can’t Fix Their Hardware’s Problems?

Dick Lee -

CPR for Healthcare: CRM Can Aid Pharma Marketing and Disease Management

Larry Mosiman -
1...562563564...666Page 563 of 666

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink