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Leadership

Outside-In is a Customer-centric Sandwich: Ready for a Bite?

Dick Lee -

Attention-Retention Curves – The “Serial Position Effect” – The Basis Behind a Very Important Concept

Peter Cohan -

Fly The Evil Skies

Christopher Carfi -

Traditional Decision-Making Process is Disrupted By Social Media

Vanessa DiMauro -

PonderThis: Choose the Battle. Win the War

Barry Goldberg -

For Business, Social Networking is 90% Bovine Waste Matter

Dick Lee -

Props for Demos

Peter Cohan -

Managing Relationships with Patient Advocacy Groups

Francis Buttle -

Don’t give customers what they think they want

Steve Towers -

70% of Fortune 500 are engaged in Social Media

Axel Schultze -

Managing Mobile Content Risk

Drew Rockwell -

The New Symbiosis of Professional Networks: Social Media’s Impact on Business and Decision Making

Vanessa DiMauro -

Customer Centric Organizations – The Price Of Failure

Lior Arussy -

What would Peter Drucker do if he were laid off?

Mei Lin Fung -

Gathering Business-to-Business Customer Feedback: Three Rules to Break

Nick Wassenberg -

Customer centricity ain’t gonna happen without the appropriate metrics, stupid!

Doug Leather -

The Roadmap to SCRM – Part 5 of 5

Esteban Kolsky -

What Enterprise Can Learn From the FDA Social Media Hearings

Vanessa DiMauro -

Building Communities as the Saying Goes

Esteban Kolsky -

4 Customer Centric Culture Building Blocks

Lynn Hunsaker -
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