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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Page 2
Leadership
Building a Culture of Agility in CX and Marketing
Greg Kihlstrom
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April 2, 2024
Find Products For Customers, Not Customers For Products
Annette Franz
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April 2, 2024
CX ROI Benchmarks – Doubling your Companies Revenue through CX
Greg Tucker
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March 29, 2024
Maximize Return on Experience (ROE)
Steve Curtin
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March 29, 2024
8 Signs That Your Team or Company May Not be a Customer First Team
Cassius Rhue
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March 28, 2024
The Elephant in the Office
James Lawther
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March 27, 2024
Your Hidden Super Power
Mukesh Gupta
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March 27, 2024
Can Retail’s Success Shed Light on The Best CX Strategies?
Martin Taylor
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March 27, 2024
3 Ways to Improve Internal Customer Service
Shaun Belding
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March 26, 2024
Do managers really understand what they are managing?
Nicholas Watkis
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March 24, 2024
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Michael Ringman
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March 24, 2024
How Continuous Improvement and Customer Feedback Drive Business Success
Denyse Drummond-Dunn
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March 23, 2024
The Ethics Of AI In The Workplace
Amit Patel
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March 20, 2024
Cameras, Pictures or Memories?
James Lawther
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March 20, 2024
Successful Fundraising: getting chosen over the competition
Sharon Drew Morgen
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March 20, 2024
Breaking the Paradox of False Consensus: A Journey to Better Decision-Making
Colin Shaw
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March 20, 2024
Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
Mark Daoust
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March 19, 2024
Tech Workers Affected By Layoffs Find Innovative Ways Back Into the Industry
Philip Piletic
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March 19, 2024
Best Practices for Showing Quick Wins
Annette Franz
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March 19, 2024
Driving Excellent CX: The Inside-Out Approach
Manash Chaudhuri
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March 19, 2024
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New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024