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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Chief Customer Officer
Page 109
Chief Customer Officer
Sales and Service Have To Know They’re in the Same Boat
Silvana Buljan
-
October 9, 2005
Hiring for a Profit Center: Find the Overlap in Sales and Service
Barbara Poole
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October 9, 2005
Everyone Should Have the Same Mission: Satisfied Customers
Betsy Wood
-
October 9, 2005
How To Build Profits? Let Service People Do What They Do Best
David Rance
-
October 4, 2005
Can Sales and Service Play Nice? Of Course
Barry Trailer
-
October 3, 2005
LEGO Products Aren’t Just Toys, They’re an Example of How To Really Put Customers at the Heart of the...
Michael Lowenstein
-
October 2, 2005
It’s Time To Make Call Center Agents Professionals
Denis Pombriant
-
October 2, 2005
Departments Work Together When They Have Real Numbers To Work With
Brian Goonan
-
September 18, 2005
RBC Finds a Customer-First Strategy Builds Loyalty and Profit
Gwynne Young
-
September 11, 2005
CMAT Can Tell You How Well You Manage Your Customers: An Interview With Neil Woodcock and Doug Leather
Bob Thompson
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September 4, 2005
Seeking a Fix to Customer Service Issues? Don’t Look in the Attic
Charlie Isaacs
-
August 15, 2005
Measurement Should Be From the Customer’s Point of View
Julie Baker
-
August 15, 2005
You Can’t Gauge Your Business Success Without Effective Measurement
Niall Budds
-
August 15, 2005
For a Driving-Force Metric, Consider CPX
Bill Price
-
August 15, 2005
You Can Sell Products and Please Customers: An Interview With Jay Galbraith
Jay Galbraith
-
August 15, 2005
You Can Sell Products–and Please Customers: An Interview With Jay Galbraith
Jay Galbraith
-
August 14, 2005
Customer Experience–The Voice of the Customer
Jennifer Kirkby
-
August 1, 2005
The Voice of the Customer Is a Critical Feedback Loop
David Mangen
-
August 1, 2005
The Customer Must Be at the Heart of the Sales Loop
Elliot Eisenberg
-
August 1, 2005
To Hear the Voice of the Customer, Listen Outside the Box
Jim Barnes
-
August 1, 2005
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