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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Content Type
Interview
Page 2
Interview
How Sales Managers Get Set Up To Fail
Colleen Stanley
-
January 20, 2024
PBTO: The Art of Leading with Pankaj Rusia
Mukesh Gupta
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January 17, 2024
Are you doing change to people or with people? – Interview with Phil Lewis and Claire Croft of Corporate...
Adrian Swinscoe
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January 9, 2024
Customers don’t want minimally viable anything. They just want quality – Interview with Debbie Levitt
Adrian Swinscoe
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December 22, 2023
Tips on Creating a Customer-Centric Culture with Steven Van Belleghem
Shep Hyken
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December 15, 2023
Personalization is pervasive but it’s not personal – Interview with Shafqat Islam
Adrian Swinscoe
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December 9, 2023
Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John...
Adrian Swinscoe
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December 4, 2023
How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner
Adrian Swinscoe
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November 14, 2023
The science behind repairing trust – Interview with Professor Peter Kim
Adrian Swinscoe
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November 4, 2023
The delusion amongst customer service and experience VPs – Interview with Micah Peterson of ProcedureFlow
Adrian Swinscoe
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September 20, 2023
The autonomous enterprise is like a North Star vision of where business is going – Interview with Kerim Akgonul...
Adrian Swinscoe
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August 29, 2023
Revisiting the Big Ass Fans story and what happened next – Interview with Carey Smith of Unorthodox Ventures
Adrian Swinscoe
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August 24, 2023
Enhancing Data-Driven Decision Making for Contact Center Leaders
Jim Rembach
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August 12, 2023
Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% – Interview with Jose Herrara...
Adrian Swinscoe
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August 3, 2023
Our transformation journey and unleashing the power of AI and automation – Interview with Sheila Anderson of Aflac
Adrian Swinscoe
-
July 25, 2023
The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union
Adrian Swinscoe
-
July 7, 2023
Purposefully designed experiences don’t happen by accident – Interview with Deborah Battaglia of Assurant
Adrian Swinscoe
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June 28, 2023
The promise of generative AI in customer care and the challenges ahead – Interview with Ryan McDonald, Chief Scientist...
Adrian Swinscoe
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May 7, 2023
The connection between flight simulators, agent attrition and better outcomes – Interview with Brian Tuite of Zenerate
Adrian Swinscoe
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April 18, 2023
The crucial role of constant storytelling and change management in our transformation – Interview with Nadia Ness of Ikea
Adrian Swinscoe
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April 11, 2023
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Page 2 of 56
New Posts
Influence of CIOs on Digital Transformation Strategies
Mrunal Chokshi
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April 19, 2024
7 Key Strategies For Growing Your Brand Using Short-Form Video Content
Oliver Baker
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April 19, 2024
Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Howard Lax
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April 17, 2024
Three Tips for Better Support
Cassius Rhue
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April 17, 2024
Brand Management: What’s Customer Experience Got to Do with It?
Beth Karawan
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April 17, 2024