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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 8
Service Technology
How using a network of experts can dramatically improve customer service automation – Interview with Antony Brydon of Directly
Adrian Swinscoe
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July 16, 2019
Combine humans and bots for a winning customer service experience
Paul Selby
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July 10, 2019
Cut Your Call Center Agents Some SLACK- How to Implement SLACK in Your Call Center
Thomas Laird
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July 8, 2019
Field Service in the Age of AI
Thomas Wieberneit
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July 3, 2019
Context: The Missing Ingredient in Customer Experience
Jeff Gallino
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July 3, 2019
Predictive Customer Support
Shep Hyken
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June 27, 2019
Salesforce Customer Service Solution becomes Botty
Thomas Wieberneit
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June 25, 2019
So You Need a Quality Application? Consider These 7 Things
Jeremy Watkin
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June 18, 2019
Why your most talented customer service agents should come off the front lines
Paul Selby
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June 17, 2019
When less is more in customer service
Paul Selby
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May 22, 2019
Customer Service Transformation: The Role of AI & Intelligent Process Automation (IPA)
Pradeep Rathinam
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May 13, 2019
To Fix Customer Service, Solve 3 Challenges to Improve the Agent Experience
Thomas Wieberneit
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May 6, 2019
A Reality Check About AI in Contact Centers
John Ernsberger
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May 1, 2019
5 Technologies that Piqued Our Interest in Q1
Jeremy Watkin
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April 29, 2019
5 Ways to Connect with Your Customers Through Messaging
Marciela Ross
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April 23, 2019
The opportunities automation and AI create for humans in customer service
Paul Selby
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April 16, 2019
Virtual agents – how to write great dialogue for conversational AI
Henry Iversen
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April 10, 2019
Surpassing the shortcomings of CRM
Paul Selby
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April 9, 2019
CustOps: the new customer service
Paul Selby
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April 2, 2019
Contact Centers Stream Past Virtual Agents to Virtual Presence
Jim Rembach
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March 27, 2019
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Page 8 of 17
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024