Service Technology

Ready or Not: AI Customer Service Will Change Your Business and...

Kim Campbell -

5 Ways Support Teams Use Slack to Improve Communication

Jeremy Watkin -

Can You Provide Great Customer Service Without Being Attentive?

Gemma Baker -

4 Myths About Chat Support. AI to the Rescue?

Jeremy Watkin -

The Recipe for a Successful CX Strategy

Brian Hannon -

Drive More Traffic To Your Website By Giving Instant Answers Through...

Fred Chua -

Getting live chat right is much more than a software sale...

Adrian Swinscoe -

Improve Customer Service With A Planned Approach To Machine Learning

Paul Selby -

2018: 5 Ways AI will Make You Love Customer Service in...

Robert Weideman -

Looking into the Customer Support Crystal Ball: 6 Predictions for 2018

Anand Janefalkar -

Seven steps to digital customer service excellence in 2018

Anand Subramaniam -

Stay Nimble with “A La Carte” Customer Service Solutions

Jeremy Watkin -

The Customer Support Equation: Finding the Balance Between Humans and Bots

Anand Janefalkar -

The New Rules of Employee Empowerment

Jeff Toister -

Support of Things Explained in 90 Seconds – Video

Hagai Shaham -

Facebook Messenger & Customer Experience; A Match Made in Heaven?

Benjamin Payne -

The Customer Service Bot That Can Save Humanity 

Jeff Toister -

Why Live Messaging is the Next Big Thing for Customer Service

Natalie Petouhoff -

7 Ways in which Artificial Intelligence is Redefining Customer Experience in...

Mansi Bhatia -

Automotive customer service gets a boost from smart car tech

Dan Blacharski -
1...678...11Page 7 of 11

New Posts

Groundbreaking CX Research


MarketPlace

Featured Listings

CXTech Innovate! Technologies to Win in the Customer Experience Age

Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs

Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

Put the Customer Experience First: How to Up Your Omnichannel Service Game

[09/26/2019] Today’s consumers expect a seamless or “omnichannel” service experience, but due to legacy technologies many consumers are still forced to navigate siloed channels. Learn how brands can use modern technology to empower customers and agents to switch between phone and messaging, without losing context.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

All Listings »

© 1998-2019 CustomerThink Corp.