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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 11
Service Technology
Your Abandoned Call Rate May Be Destroying Your Customers’ Perceptions
Evan Jones
-
August 28, 2018
From Zero to Hero in Customer Service
Paul Selby
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August 28, 2018
4 Ways Conversational Process Automation Revolutionizes Customer Service Operations
Mikhail Naumov
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August 20, 2018
Why Digital and Direct Customer Interaction Isn’t An Either/Or for Businesses
Tom Goodmanson
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August 16, 2018
4 Psychological Techniques for Effective Customer Service
Sawaram Suthar
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August 16, 2018
Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?
Jeremy Watkin
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August 15, 2018
How is AI transforming the future of the Healthcare industry?
Mitul Makadia
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August 14, 2018
Bots and automation don’t automagically create a great customer experience
Scott Brinker
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August 14, 2018
Automating Knowledge Evolution and Meeting Demands for High-Level Support
Pradeep Rathinam
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August 10, 2018
5 Technologies Helping B2C Field Services Meet Consumer Demands
Hagai Shaham
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August 8, 2018
Four Customer Support Differentiators in Technology
Anthony Bellia
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August 7, 2018
Reorient Knowledge to Drive Greater Customer Satisfaction
Paul Selby
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August 7, 2018
IoT Creates New Service Insights and Opportunities
Paul Selby
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August 1, 2018
Monitoring Service Desk Metrics and Key Performance Indicators in Your Organization
Evan Jones
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July 25, 2018
Einstein smartens up Salesforce Service Cloud
Thomas Wieberneit
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July 23, 2018
Chatbots: this is only the beginning
Paul Selby
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July 17, 2018
Why Artificial Intelligence is an Agent’s New Best Friend
Natalie Petouhoff
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July 12, 2018
Another Perspective on McKinsey’s AI in Customer Care Research
Phil Gray
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July 11, 2018
How AR Instruction Manuals Drive Superior Product Engagement
Hagai Shaham
-
July 11, 2018
To Internet Bot or Not as Part of Your Mystery Shopping Solution
Daniel Hugge
-
July 2, 2018
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Page 11 of 17
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
-
April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
-
April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
-
April 23, 2024