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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Enterprise Technology
Page 516
Enterprise Technology
Mobility and Customer Feedback: An Ideal Match
Dave King
-
January 19, 2012
Data from new trials show a better customer experience
Daniel O'Sullivan
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January 19, 2012
Scrum-ptious: Agile Development = Happy Customers
Mary Cook
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January 18, 2012
Key Financial Outcomes and Return On Investment ROI
David Heneghan
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January 18, 2012
Tracking Customer-Focused Metrics
Peggy Carlaw
-
January 17, 2012
Ten Tech Trends for Your 2012 New Year’s Resolutions List
Jim Haughwout
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January 17, 2012
Social Media Measurement Tools
Gary Angel
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January 17, 2012
Better Insight Drives Customer Centricity
Diane Berry
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January 17, 2012
Social CRM Transformation Demands CIO Leadership
Adam Honig
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January 17, 2012
Who are the animals of analytics-based enterprise performance management ?
Gary Cokins
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January 17, 2012
Rationality of Management Decisions
Gregory Yankelovich
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January 16, 2012
When Team Strengths Meet Customer Needs: It’s Magic!
Dick Wooden
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January 16, 2012
Four Things You Need to Know about Your Customer Metrics
Bob Hayes
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January 16, 2012
The Newest C-Suite Role: Chief Customer Officer
Alyson Stone
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January 16, 2012
B2B Sales: Has SFA Really Reached a Tipping Point?
Bob Apollo
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January 16, 2012
To Be or Not To Be (centralized)
Matthew Johnson
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January 16, 2012
Empower Your People to Drive Customer Experience ROI: Inside Scoop with Tammy Weinbaum of American Express
Tammy Weinbaum
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January 14, 2012
Emergent Collaboration Vendor Review: Mango Apps
Jacob Morgan
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January 13, 2012
InfusionSoft Ain’t Soft, Just Easy
Marshall Lager
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January 12, 2012
The Cloud for Value and Not Price
James Colgan
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January 11, 2012
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