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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 510
Enterprise Technology
Implications of customer-centricity on IT architecture
Chris Severn
-
February 23, 2012
What is Business Intelligence?
Carmit DiAndrea
-
February 23, 2012
How B2B Companies Use Online Communities to Covert Leads Into Customers
Joshua Paul
-
February 23, 2012
Optimizing Self-Service Calls For Mobile Phone Users
Daniel O'Sullivan
-
February 22, 2012
Left Hand? Meet The Right Hand.
Barry Dalton
-
February 22, 2012
Holistic medicine for your call center; look at the whole customer experience.
Jodie Monger
-
February 22, 2012
Why Sharepoint is So Popular yet gets Such a Bad Rap
Jacob Morgan
-
February 22, 2012
Customer Experience: are you sitting at the right table?
Maz Iqbal
-
February 22, 2012
Thoughts on customer service solutions for the SMB market
Kate Leggett
-
February 22, 2012
Quantivo Offers High-Volume Customer Analytics at a Modest Price
David Raab
-
February 21, 2012
6 Hot CRM Trends Spell Sales Success
Adam Honig
-
February 21, 2012
The Revelation of Data
Stacy Leidwinger
-
February 21, 2012
The measurement of customer management ROI must evolve
Neil Woodcock
-
February 21, 2012
The Academy Awards and business analytics
Gary Cokins
-
February 21, 2012
A 6-Point Strategy for Getting Your Boss On Board With Marketing Automation
Lauren Carlson
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February 20, 2012
Differentiation and Customer Intelligence
Gregory Yankelovich
-
February 20, 2012
Questions for each customer-facing business activity
Dick Wooden
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February 20, 2012
Want to get value out of your data and analytics investment? Then deal with this issue before you buy...
Maz Iqbal
-
February 19, 2012
Warranty Analytics – Increase Product quality, Customer satisfaction & Brand perception
Sandeep Raut
-
February 19, 2012
When CRM design and the real world collide
Richard Boardman
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February 18, 2012
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