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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
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Free CX E-Book
Home
Enterprise Technology
Page 416
Enterprise Technology
Getting the Gist of Big Data Findings
Amy Bishop
-
September 24, 2013
What do your customers REALLY think of you?
Guy Arnold
-
September 24, 2013
Using Data to Prove Your Value
Curtis Bingham
-
September 24, 2013
The Risk of Prejudice in Computerized Prediction
Eric Siegel
-
September 24, 2013
Customer-Centric Transformation: What Good Looks Like – Data Management – Part 4 of 14
Doug Leather
-
September 24, 2013
3 areas you didn’t realize are impacted by CRM and proposal software
Amit DavÉ
-
September 24, 2013
What Can Ecommerce Sites Learn From Customer Service Assistants
James Duval
-
September 24, 2013
Zero is a Special Net Promoter(r) Number
Adam Ramshaw
-
September 23, 2013
Don’t Let a Bad Experience Harsh Your Customers’ Buzz
Bob Hayes
-
September 23, 2013
Contact Centers: Choose Your CRM Solution Wisely
Bob Furniss
-
September 23, 2013
Workflow Management and Customizable BPM Software: Your Solutions to Routine Operations
Maricel Rivera
-
September 23, 2013
Meeting Requirements vs Meeting Needs
Jacob Morgan
-
September 23, 2013
Infographic: Benchmark study shows WFO drives year-over-year gains
Christine O'Brien
-
September 23, 2013
The predictable consumer: 4 case studies
Steven Van Belleghem
-
September 23, 2013
7 Part Series On Customer Service Technology. Part 5 – Technology Maturity
Kate Leggett
-
September 22, 2013
Fire the funnel — 5 stages of the real buyer’s journey
Scott Brinker
-
September 22, 2013
Best of CRM: September 21st
Peter Chase
-
September 21, 2013
Reaching Global Markets ahead of the Internet
Christine O'Brien
-
September 20, 2013
Friday Vendor Roundup: Mindjet, Spigit, AtTask, Harmon.ie, Box, & Tomfoolery
Jacob Morgan
-
September 20, 2013
New Study: Three Types of Customer Data Platform Address Cross-Channel Marketing Needs
David Raab
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September 20, 2013
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