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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 3
Enterprise Technology
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Michael Ringman
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March 24, 2024
Harnessing Lookalike Audience Marketing for Enhanced Customer Engagement & Experience
Ed Lorenzini
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March 24, 2024
Securing Your Customers’ Trust: Measures Businesses Can Take to Safeguard Customer Data
Hassan Mansoor
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March 24, 2024
Beyond fair trade coffee: Why ethically sourced AI content is the future
TJ Leonard
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March 24, 2024
How to Overcome 2024’s Top 7 Marketing Challenges
Bill Warshauer
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March 24, 2024
This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program
Kim Campbell
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March 24, 2024
How Will Artificial Intelligence Impact Software Development?
Hemendra Singh
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March 24, 2024
The Ethics Of AI In The Workplace
Amit Patel
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March 20, 2024
[Research Round-Up] The Effectiveness of AI-Generated Images for Marketing
David Dodd
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March 20, 2024
Beyond Basic: Meet Customer Needs with Hyper-Personalization
Tara DeZao
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March 20, 2024
Integrating Telemedicine Features into Custom Healthcare Software Development
Pratip Biswas
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March 20, 2024
Learnings From The Q1 2024 Customer Service Wave
Kate Leggett
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March 20, 2024
Revenue leaders, are you sitting on a data goldmine?
Kristen Habacht
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March 19, 2024
How To Increase Customer Service Agent Confidence with AI Simulation
Stacy Sherman
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March 19, 2024
Thrust Forward Into An Intelligent Enterprise To Deliver Real Business Value
Kate Leggett
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March 19, 2024
The worrying state of the European contact center space
Adrian Swinscoe
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March 19, 2024
From popularity to profit: Managing viral product demand with order management software
Yifat Baror
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March 19, 2024
Visible and invisible tech stacks, and the upsides and downsides of “shadow IT” in martech and beyond
Scott Brinker
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March 19, 2024
What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures
Adrian Swinscoe
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March 18, 2024
How To Build a Strong Online Presence for Your Law Firm
Abhishek Talreja
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March 15, 2024
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Page 3 of 655
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024