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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 4
Customer Analytics
Leveraging AI to Understand Customer Behavior: Deep Learning and Predictive Analytics in the CX Industry
Mike Gunion
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September 14, 2023
Revolutionizing the Customer Experience with Predictive Analytics
Archita Prasad
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September 11, 2023
If AI Can’t be Trusted, Efficacy and Efficiency Won’t Matter
Thomas Wieberneit
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September 8, 2023
Data Collaboration: The Modern CMO’s Key to Increasing Brand Value and Professional Influence
Jessica Shapiro
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September 8, 2023
Can the B2B CX Measurement Conundrum Be Solved?
Howard Lax
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September 7, 2023
Understanding OpenAI Models and Their Impact on Businesses
Amit Dua
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September 7, 2023
Simplifying Customer Experience Metrics with MS Excel: A Comprehensive Guide
Hassan Mansoor
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September 7, 2023
When You Should (and Shouldn’t) Rely on Correlation
David Dodd
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August 30, 2023
3 reasons why data-based insights are key to delivering a winning customer experience
Marci Kirkpatrick
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August 18, 2023
Survey Sample Size: How to Use Sampling to Supercharge Your CX Program
Martha Brooke
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August 11, 2023
The CX Factor: 3 Ways Companies Can Create a Customer Experience that Drives Loyalty and Retention
John Thompson
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July 29, 2023
Harnessing Real-Time Data for Improved Customer Experience Understanding
Ricardo Saltz Gulko
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July 27, 2023
The Data Tsunami & Rising Expectations: Why Is Personalization at The Core of Connected Customer Experiences?
Sateesh Seetharamiah
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July 17, 2023
How to Prevent This Catastrophic Error So Many Are Making With AI
Colin Shaw
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July 17, 2023
Four steps to thwarting the growth killer: Revenue leakage
Vlad Voskresensky
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July 14, 2023
How Good Data Gathering Practices Can Benefit Your Business & Customers?
Ashesh Shah
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July 14, 2023
Why You Should Treat ChatGPT Like AutoCorrect. Six Applications to Get AI’s Payoff and Avoid the Risk
John Goodman
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July 11, 2023
The Power of Real-Time Feedback to Drive Business Success
Denyse Drummond-Dunn
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July 7, 2023
What B2B Marketers Can Learn From Missing Bullet Holes
David Dodd
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July 5, 2023
Data is the Foundation for Managing Experiences. How Solid is Yours?
Howard Lax
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June 28, 2023
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Page 4 of 168
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024