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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 138
Customer Analytics
How Understanding Customer Jobs turns Crowdsourcing into Smartsourcing
Graham Hill
-
September 6, 2009
CBM News: Oracle, Salesforce.com and Clarabridge’s Debuts — It’s a Ball!
David Sims
-
September 3, 2009
99-to-1 Is a Tie
Peter Cohan
-
September 1, 2009
Customer Feedback: The Method is the Message
Eric Engwall
-
August 31, 2009
Speech Analytics: Mining Business Insight from Customer Voices
Bob Thompson
-
August 27, 2009
What I Learned Last Week
Esteban Kolsky
-
August 26, 2009
Performance-Based Marketing
Alan See
-
August 25, 2009
CBM News: Salesforce.com CRM-ERP Connected, Loyalty Cards Abused
David Sims
-
August 20, 2009
Success Story: How a Global B2B Supplier Uses the Customer Review Process to Build a Competitive Edge
Nick Wassenberg
-
August 20, 2009
Tips to Provide Best-in-Class Customer Service
Susan Hoekstra
-
August 20, 2009
Whose time do you value?
Susan Hoekstra
-
August 18, 2009
Think Before Your Tweet! Are You Ready For Social Media?
Lior Arussy
-
August 16, 2009
Can SAP get back its CRM Mojo? (And beat Oracle in the Social Economy?)
Bob Thompson
-
August 16, 2009
Telephone Etiquette – 7 Customer Service Tips
Susan Hoekstra
-
August 15, 2009
CBM News: CRM From Oracle Siebel Picked By Knouen, Police Hunt Beer Man
David Sims
-
August 13, 2009
Elegantly Adaptive Service
Chip Bell
-
August 11, 2009
CBM News: Microsoft Sweet On SugarCRM, Parature Twitters
David Sims
-
August 6, 2009
CBM News: Altitude Software, Cerado, eGain, Set Your Own ROI!
David Sims
-
July 30, 2009
How Customer Co-Creation is the Future of Business
Graham Hill
-
July 28, 2009
Social Media 2.0 – The Next Generation
Axel Schultze
-
July 24, 2009
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