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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 136
Customer Analytics
Dangers of Dumbing Down Customer Research
Jim Barnes
-
November 5, 2009
CRM News: NetSuite’s SRP, RightNow, Ciboodle, Stupidest Criminal Alive
David Sims
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October 29, 2009
CRM Tool Academy: Finally — Get Instant Customer Feedback on IPhone Without Being An IPhone Dork
David Sims
-
October 28, 2009
What is “social selling”?
Axel Schultze
-
October 23, 2009
Integrating Text Mining with NPS: The Story Behind the Score at Sage Software
Hal Bloom
-
October 22, 2009
CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)
David Sims
-
October 22, 2009
CRM News: Map Your Relationships; The Customer Service Death Rattle
David Sims
-
October 22, 2009
CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’
David Sims
-
October 20, 2009
Adding Elegance to the Experience
Chip Bell
-
October 17, 2009
CPR for Healthcare: CRM Can Aid Pharma Marketing and Disease Management
Larry Mosiman
-
October 15, 2009
CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops
David Sims
-
October 15, 2009
Ignore customer insight at your peril
Matt Boot
-
October 15, 2009
Channel Choice
Darren Ponsford
-
October 15, 2009
CRM Tool Academy: Google Wave’s Customer Conversations Might — Just Might — Change Everything.
David Sims
-
October 14, 2009
CRM Tool Academy: Corral All Your Social Media, Facebook, Twitter, VoIP, E-Mail Onto One Interface
David Sims
-
October 13, 2009
Want To Be More Customer-Focused? Stop Being Defensive.
David Sims
-
October 13, 2009
Social Networking Platforms are Valuable Listening Posts
Alan See
-
October 11, 2009
The End of Face to Face or Phone Introductions
Axel Schultze
-
October 8, 2009
CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!
David Sims
-
October 8, 2009
Kneeing Customers in the Groin — the HP Way
David Sims
-
October 8, 2009
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