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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Contact Center
Page 94
Contact Center
CRM Tool Academy: Finally — Get Instant Customer Feedback on IPhone Without Being An IPhone Dork
David Sims
-
October 28, 2009
A Great New Analytical Application from Nexidia (and an Idea to “Improve” It)
Esteban Kolsky
-
October 28, 2009
Self-Service: A Bridge Too Far?
Eric Camulli
-
October 23, 2009
CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)
David Sims
-
October 22, 2009
CRM News: Map Your Relationships; The Customer Service Death Rattle
David Sims
-
October 22, 2009
Which Would You Prefer?
Peter Cohan
-
October 21, 2009
CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’
David Sims
-
October 20, 2009
Adding Elegance to the Experience
Chip Bell
-
October 17, 2009
CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops
David Sims
-
October 15, 2009
CRM Tool Academy: Google Wave’s Customer Conversations Might — Just Might — Change Everything.
David Sims
-
October 14, 2009
ACCE 2009 – Good Conference / Great People!
Bob Furniss
-
October 14, 2009
CRM Tool Academy: Corral All Your Social Media, Facebook, Twitter, VoIP, E-Mail Onto One Interface
David Sims
-
October 13, 2009
Off-Shoring Customer Service Results from Inside-Out Process Design
Dick Lee
-
October 11, 2009
CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!
David Sims
-
October 8, 2009
Kneeing Customers in the Groin — the HP Way
David Sims
-
October 8, 2009
K.I.S.S. Your Microsoft Call Center.
David Sims
-
October 6, 2009
For CDC’s CRM, China’s Number Two!
David Sims
-
October 1, 2009
CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife
David Sims
-
October 1, 2009
Let The U.S. Army Fight For Your Customer Loyalty
David Sims
-
September 28, 2009
CBM News: NetSuite Offers ‘End Of Life’ Counseling for SAP Clients
David Sims
-
September 24, 2009
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