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Archive | Employee Engagement

When Technology Gets in the Way of Customer Service

Article by on July 30, 2014

It is increasingly rare for customers to complete retail or service transactions without swiping their own credit cards or engaging with point-of-sale terminals. From hotel check in kiosks to tableside tablet computers in restaurants, firms are implementing …

Playing games can improve your skills

Blog post by on July 30, 2014

Sixty-five-year-old Ann Lindsey was starting to worry about how easily she got distracted from whatever she was doing. “As you get older, it seems harder to do more things at once,” she says. Then she enrolled in …

What do We do to Empower People

Blog post by on July 29, 2014

Kathy Cuff is a senior consulting partner with The Ken Blanchard Companies and co-author of LEGENDARY SERVICE: The Key is to Care. Kathy seems to have done just about every job at the joined the Blanchard Companies …

Enhance Your Sales Success With A Buyer Persona

Blog post by on July 25, 2014

The single biggest thing you can do to enhance the effectiveness and performance of your sales pipeline is to create a buyer persona. It’s a bold statement; so let me tell you why… A buyer persona is …

How Improving Company Culture Can Change Employee Behavior

Blog post by on July 23, 2014

If you are in man­age­ment, you are tasked with the never-ending job of coach­ing employ­ees, guid­ing their behav­ior, and help­ing employ­ees per­form their best. When employ­ees are in a work­place with a well-defined cul­ture, your lead­er­ship tasks …

7 Tips to Retain Your Best Talent

Blog post by on July 22, 2014

My experience in the corporate world taught me it made sense to hire smart people and continue to give them responsibility so there was an opportunity to grow.  Providing financial incentives and allowing time to pursue higher …

Starbucks’ Brew For Effective Employee Training

Blog post by on July 21, 2014 Editor's Pick

On one winter evening in February 2008, Starbucks closed all of its U.S.-based stores and insisted that its 135,000 employees take a coffee break. Well, not really a coffee break…  but a break to relearn how to …

The Change Games

Blog post by on July 20, 2014

Wearables, real time insights and feedback are here to stay. It is taking people by storm.  Overwhelming, intrusive, and too much noise I’ve heard from a variety of people regarding this pivot we are all experiencing with …