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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 3
Customer Strategy
3 reasons why data-based insights are key to delivering a winning customer experience
Marci Kirkpatrick
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August 18, 2023
Mastering Customer Segmentation: Elevating Your Marketing Strategy
Megan McDonagh
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August 9, 2023
Is It Challenging to Build and Sustain a Customer-Centric Culture?
Annette Franz
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July 17, 2023
The Unstoppable Rise of AWS – Dominance thro’ Client Centricity
Nilakantasrinivasan J
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July 14, 2023
Driving Success in the RV Market: Leveraging Market Share Insights for Effective Decision-Making
Alastar Kerpel
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July 11, 2023
Grasp this opportunity, it’s the small things that have the biggest effect!
Colin Shaw
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July 11, 2023
Why employee experience is the missing link in Europe’s CX plans
Ricardo Saltz Gulko
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July 4, 2023
CRM Value Chain Enablers: Networks, Culture, and People
Francis Buttle
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June 26, 2023
What Does Value Selling For SaaS Companies Mean In 2023
Manish Tahiliani
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June 19, 2023
Are You Customer-Centric, Customer-Focused, or Customer-Obsessed?
Annette Franz
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June 19, 2023
A Contingency Model of CX: The Right Experience for the Right Time
Dave Fish
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June 14, 2023
Halo Effect vs. Horns Effect: The Impact of Initial Impressions on Brand Perception
Syed Balkhi
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June 14, 2023
Use B2B Buyer Scenarios as the Cure for FOMU
Ardath Albee
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June 13, 2023
Keys to Consistently Cultivate High-Value Customer Relationships
Dennis DeGregor
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June 9, 2023
How Your Customer Data Can Make or Break the Holiday Season
Megan McDonagh
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June 6, 2023
Answering Your Top Questions About Adopting a Customer First Strategy
Denyse Drummond-Dunn
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May 24, 2023
Can customers tell you how to run your business?
Tom Wormald
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May 22, 2023
Should Companies Take a Stand on Social Issues?
Shaun Smith
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May 8, 2023
The Little Known Disadvantages of a Customer-first Strategy
Denyse Drummond-Dunn
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May 8, 2023
For “Rational” CX, Focus on How Your Customers FEEL
Howard Lax
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May 4, 2023
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Page 3 of 127
New Posts
Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Howard Lax
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April 17, 2024
Three Tips for Better Support
Cassius Rhue
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April 17, 2024
Brand Management: What’s Customer Experience Got to Do with It?
Beth Karawan
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April 17, 2024
New to Sales? Here’s What You Must Keep in Mind
Manash Chaudhuri
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April 17, 2024
[Book Review] Jonah Berger Unveils the Hidden Power of Words
David Dodd
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April 17, 2024