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Archive | Customer Process

A Lesson in Problem Solving

Blog post by on July 6, 2014

A Lesson in Problem Solving: Go back to school for a second, maybe even as far back as grade school, and think about solving mathematical word problems. Remember with word problems, each problem described a situation that …

Venn’s Adventures in the Future of Work

Blog post by on July 6, 2014

A few weeks ago, I was invited to speak at BPM Conference Portugal by Alberto Manuel, its chairman and delightful host. My talk focused on the inability for business processes to adequately address real world problems, either …

Value Streams Focus On The More Formal Deliverables

Blog post by on July 1, 2014

What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. …

Process Maps, Value Maps and More Maps

Blog post by on June 29, 2014

Value Stream Mapping is a process most consider an exercise for finding and removing waste. It is a foundational Lean Tool that typically gets introduced early in a Lean Transformation. A Systems2win Excel template is depicted below: …

The Tool of Value Stream Mapping

Blog post by on June 26, 2014

When beginning with Lean most of us immediately delve into Value Stream Mapping (VSM) thinking this process alone will make us Lean. It is one of the most requested Lean software tools (even though it may be …