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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 245
Customer Loyalty
4 Post-Doomsday Tips To Clean Up Your Small Business
Jim Smith
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May 23, 2011
Linking Customer Feedback Metrics to Business Metrics: Establishing the Value of your Customer Feedback Program
Bob Hayes
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May 22, 2011
20 Best Practices in Customer Feedback Programs: Building a Customer-Centric Company
Bob Hayes
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May 22, 2011
Million Dollar Customer Loyalty Lesson That CEO Entrepreneurs Can Learn From the Royal Wedding
Nick Vaidya
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May 21, 2011
Wired and Dangerous: The New Normal Customer
Chip Bell
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May 21, 2011
How do you treat your past customers?
Matt Heinz
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May 19, 2011
When Technology Fails: The Disconnected Customer Experience
Renay Picard
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May 19, 2011
Create lifetime customers by reinventing the wheel
Kim Proctor
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May 18, 2011
The Importance of Positive Customer Service Experiences
Mitch Lieberman
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May 18, 2011
At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
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May 18, 2011
Hard Liquor, Soft Benefits, Real Ownership
Jim Sullivan
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May 18, 2011
Beyond the Familiar – Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise
Adrian Swinscoe
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May 18, 2011
Is Your “Loyalty” Program Actually Giving Value to Loyal Customers?
Peggy Carlaw
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May 17, 2011
How much more are your customers willing to pay for great customer service?
Mark Price
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May 16, 2011
The rebate debate
Sharon Goldman
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May 16, 2011
What can customer experience learn from the debate between Keynes and Hayek?
Adrian Swinscoe
-
May 14, 2011
Company Website or Social Media?
Jim Smith
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May 13, 2011
The “Undercover Boss” should also play the role of customer
Bill Brohaugh
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May 11, 2011
If you don’t answer this question correctly then your customer efforts are simply putting lipstick on the pig
Maz Iqbal
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May 10, 2011
The Fallacy of Attribute Based Customer Segmentation
Mike Boysen
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May 9, 2011
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