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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 222
Customer Loyalty
The Temptation of a Customer-Centric Organization: Cutting a Corner (Just One)
Jack Dempsey
-
March 17, 2012
Customer Service Is Not Important! That’s Great News!
Andy Hanselman
-
March 16, 2012
Leveraging Loyal Customers
Patrick Gibbons
-
March 16, 2012
The Crocus and the Customer
Phil Bounsall
-
March 16, 2012
How to identify ‘good customers’
Merlin Stone
-
March 16, 2012
Surveys: Should you report based on “sent date” or “received date”
Adam Ramshaw
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March 16, 2012
Start with Change Management when Creating a Customer-Focused Culture
Katie Kiernan
-
March 15, 2012
Channel partners are customers too
Leslie Pagel
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March 15, 2012
Executives Report Customer Centricity Drives Revenue Yet Major Barriers Stand in the Way
Diane Berry
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March 15, 2012
Welcome to Emotional Loyalty
Phaedra Hise
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March 15, 2012
Cardless Loyalty: The Merging of Technology, Scale and Convenience
Mike Romano
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March 15, 2012
Los Angeles Angels Customer Service Debacle Teaches Important Customer Service Lesson
Shep Hyken
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March 14, 2012
Market Intelligence Analysis of Brother Reliability Claim
Gregory Yankelovich
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March 14, 2012
Six keys to driving early customer success
Matt Heinz
-
March 13, 2012
Rumors of My Departure are Greatly Exaggerated!
Niall Budds
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March 13, 2012
The customer loyalty riddle (Part III): life is an echo
Maz Iqbal
-
March 13, 2012
Three Prerequisites to setting Net Promoter targets
Adam Ramshaw
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March 13, 2012
Ongoing Loyalty Program Value Challenges – And How to Fix Them
Michael Lowenstein
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March 12, 2012
4 Ways to Optimize Your Customer Survey [INFOGRAPHIC]
Bob Hayes
-
March 12, 2012
Net Promoter Score – Nothin’ But Net!
John Miller
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March 12, 2012
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