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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 200
Customer Loyalty
Curiosity = Loyalty3
Mark Sage
-
November 18, 2012
A Holiday Gift for All Marketers: Cheerful Rewards of an Advocacy-Based Customer Relationship
Michael Lowenstein
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November 17, 2012
Just Plain Bad Marketing Is Losing Retail War for jcp
Robert Passikoff
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November 13, 2012
Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva
Adrian Swinscoe
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November 12, 2012
Saga Pet Insurance – No Thank You
Steven Reeves
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November 11, 2012
10 Ways Customer Service Converts Customers Without Selling
Flavio Martins
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November 10, 2012
Creating Advocacy and Building Relationships Throughout the Customer Journey: Branding the Experience
Michael Lowenstein
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November 10, 2012
Earning a Return on Your “Relationship Fund”
George Brown
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November 9, 2012
Add 1 Tablespoon Experience, Blend and Serve: The Experience-Loyalty-Value Connection
Howard Lax
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November 8, 2012
Credibility – the essential factor of successful business
Nicholas Watkis
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November 7, 2012
Follow Pareto not Wanamaker in Customer Retention
Joseph Dager
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November 7, 2012
The Four Phases of Customer Evolution
Donal Daly
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November 6, 2012
Delivering Loyalty: 10 Lessons I learned From Zappos.com
Bryan Pearson
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November 5, 2012
Level of trust with organizations shows further decline – Customer Loyalty
Colin Shaw
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November 5, 2012
The Fall of Summer
Chip Bell
-
November 3, 2012
Measuring Customer Loyalty in Non-Competitive Environments
Bob Hayes
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November 2, 2012
Hits and Misses: Addressing Challenges of Blending Informal WOM Into the Overall Communication Program
Michael Lowenstein
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November 1, 2012
Is the NPS really so simple?
Lea Ward
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November 1, 2012
Why You Should Track the Rate of Customer Referrals
Jeanne Bliss
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November 1, 2012
Cost Cutting Can Be A Leading Indicator of Unhappy Customers
Richard Shapiro
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October 31, 2012
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