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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 197
Customer Loyalty
Millennial Customers: The Next Generation’s Great Expectations [INFOGRAPHIC]
Tricia Morris
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January 11, 2013
Two Lessons Learned from Instagram’s Faux Pas
Moe Glenner
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January 8, 2013
Hell Hath No Fury Like a Customer Scorned
Gopal Devanahalli
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January 8, 2013
In a Multi-Channel World, Data Wins the Cautious Consumer
Bryan Pearson
-
January 7, 2013
Is Loyalty STILL Dead?
Jeannie Walters
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January 7, 2013
Customer Engagement and Experience Influence Consumer Selections
Gregory Yankelovich
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January 6, 2013
…..And the Cable Customer Victimization Continues…..
Michael Lowenstein
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January 6, 2013
Changing Customer Expectations – How the publishing industry is adapting to the writing on the wall
Christopher Brown
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January 4, 2013
The Strategic Role of the Call Center in a Recovering Economy
Peggy Carlaw
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January 3, 2013
Why a Culture of Belief is Crucial to Customer Loyalty
Jeanne Bliss
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January 3, 2013
Whats next for loyalty in 2013
Mark Sage
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January 3, 2013
Bonding Employees with Customers: Moving the Culture Beyond Engagement to Ambassadorship
Michael Lowenstein
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January 1, 2013
The customer is the center of the customer’s universe.
Micah Solomon
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January 1, 2013
The relationships you have with your existing customers are your key to success
Adrian Swinscoe
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December 31, 2012
Gamification: a catch all motivator?
Vijay Dandapani
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December 30, 2012
A skeptical look at 2012 and best practices
Maz Iqbal
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December 30, 2012
Customer Service, Customer Experience and Customer Expectations – 25 Statistics To Help You Reflect, Review and Refocus In 2013!
Andy Hanselman
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December 28, 2012
Voyeurism in loyalty programs
Vijay Dandapani
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December 22, 2012
Customer Complaints: The Valuable Gift of Getting the Whole Picture
Michael Lowenstein
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December 21, 2012
Linn and staying relevant to their customers
Adrian Swinscoe
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December 20, 2012
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