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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 190
Customer Loyalty
Customer service and customer loyalty can be improved by using decision science – Interview with Phil Barden
Adrian Swinscoe
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March 5, 2013
Emotion is the Key to Transform Satisfied Customers into Devoted Advocates
Chi-Pong Wong
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March 5, 2013
What if money were no object ? (Video)
Mukesh Gupta
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March 5, 2013
Do Your Customers Know What you Do?
Glenn Pasch
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March 5, 2013
Building a Customer Intelligence System – a Data Warehouse for Customer Attitudinal Data
Gary Angel
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March 5, 2013
2 Things A Plumbing Company Does to Get Outstanding Customer Loyalty
Darcie Davis
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March 4, 2013
Safeway Program Puts “U” at the Center of its Purpose
Bryan Pearson
-
March 4, 2013
The Trust Default (Part III) – Building Trust
Donal Daly
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March 3, 2013
How Do You Treat Your Referrals?
Annette Franz
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March 1, 2013
On Fostering the Long Tail Effect of True Brand Loyalty
Danny Brown
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February 28, 2013
Can Your Frontline Rescue Customers?
Jeanne Bliss
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February 28, 2013
Toyota’s Family Tree
Robert Passikoff
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February 28, 2013
Here’s How to Lose a Customer
Peter Leppik
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February 27, 2013
We Don’t Need An NPS-[fill in the blanks]
Wim Rampen
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February 26, 2013
Crafting Your Unique Brand Promise: Finding the Big Idea
Christopher Ryan
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February 26, 2013
The Apology Peace Process – 5 Actions When Things Go Wrong
Jeanne Bliss
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February 26, 2013
The Trust Default (Part II) – The Changing Shape of the Trust Circle
Donal Daly
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February 26, 2013
When Miles Merge: How American and US Airways Can Make a Runway Success
Bryan Pearson
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February 25, 2013
Communication is Critical to Customer Experience
Jeannie Walters
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February 25, 2013
Is there a serious issue with the whole customer-brand relationship thing?
Maz Iqbal
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February 24, 2013
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