Voice of Customer

5 Biggest Net Promoter Score Mistakes and How To Avoid Them

Martin Powton -

Your Quest for Survey Data May Be Hurting Your Company

Jim Tincher -

5 things that can sabotage your Voice of Customer program

Ganesh Mukundan -

Turn your customers into brand ambassadors

Dan Blacharski -

4 Actions For Pharma to Remove Damaging Barriers with Customers

Ernan Roman -

7 Important Tips For Creating Awesome Customer Surveys

Kelechi Okeke -

Evolving Customer Surveys Into Customer Stories

Martin Powton -

Six Keys to Growing Your Customer Base in 2018

John Oechsle -

Mystery-Mapping: Use Secret Shopping Programs To Craft Customer Journeys

Daniel Bakst -

The Most Amazing Customer Experience Starts With Your Ears

Noreen Seebacher -

Is 2018 the Year Customer Experience and Customer Success Converge?

Sue Duris -

8 Common Misconceptions About Customer Feedback

Kushal Dev -

5 Ways to Capture Customer Feedback in Physical Locations

Oisin Ryan -

Improve Your Customer Experience: Don’t Just Hear. Listen.

Keri Lindenmuth -

Understanding The Impact Of Competitive Benchmarking Programs

Daniel Bakst -

Powerful Personalization: How to Provide Value and Avoid “Creepy”

Ernan Roman -

Your Customer Experience is Like a Colonoscopy

Brian Doyle -

7 Effective Ways to Respond to Customer’s Feedback

Sponsored Post -

RUFing It out with Customer Feedback: Knowing The “Why”

Adam Rogers -

Closing the Feedback Loop should be a Goal of Great CEM!

Oisin Ryan -
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Free Trial: NPS® Software

Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.

Transforming B2B Customer Experience: Five Steps to CX Leadership

[April 26, Webinar] Why are there so few CX success stories? Get the stunning results of Topline’s new research about what really differentiates CX leaders from laggards, including five steps that will enable you to unleash the full potential of CX in your business.

The First Global Conference on Creating Value

[May 23-24; UK] Creating Value is getting attention from business, society, government and academics as it impacts ourselves, customers, stakeholders, and sustainability. Steve Vargo, Stuart Hart, Irene Ng, Christian Gronroos, and Fujitsu Japan, Sanofi, Hughes, will speak. A networking platform between business and academics for Value Creation.

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