Voice of Customer

How “Redefined Customer Loyalty Programs” Can Change the Way You Do Business

Customer loyalty programs are often equated with simple “earn/redeem” reward schemes, which cannot address “loyalty” in its entirety. Learn how to achieve customer experience excellence using “Redefined Customer Loyalty Programs” as a framework to enable your company to gain & utilize a deep data-driven understanding of your customers.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Get Inspired at the Experience Management Event of the Year

[12/11/2019] The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.

Webinar: Essential Building Blocks for a World-Class CX Program

[11/19/2019] In this webinar, you will get practical, how-to advice from the person who built a successful CX program at one of the most customer-obsessed companies in the world. Learn how to staff your CX team, what customer feedback matters, and how to create accountability and affect change throughout the business.