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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 147
Voice of Customer
The Open Enterprise
Michelle deHaaff
-
February 11, 2010
Social CRM – the shift from “inside-out” to “outside-in”
Laurence Buchanan
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February 10, 2010
The Apple iPad: Do People Like It? Will People Buy It?
Phil Talsky
-
February 9, 2010
Why Steve Jobs doesn’t listen to customers
Shaun Smith
-
February 8, 2010
Social CRM: Mining The Real Power of Social Influence Marketing
Edward Boyd
-
February 7, 2010
Why Companies Must Lead, Not Consumers
Jeremy Morris
-
February 5, 2010
CRM and E-Government
Mei Lin Fung
-
February 4, 2010
Sales Process 2010
Axel Schultze
-
February 1, 2010
Happy 10th Anniversary to the CustomerThink Community!
Bob Thompson
-
January 25, 2010
Predictions for 2010 [Text Analytics and Customer Experience Management]
Sid Banerjee
-
January 22, 2010
What are the skills of a CEM Leader?
Axel Schultze
-
January 22, 2010
Measuring Customer Performance – The Value Co-Creation Way
Wim Rampen
-
January 21, 2010
Where Do Customer Demands Come From?
Nick Wassenberg
-
January 19, 2010
Classic Customer Experience Lessons From Google Nexus One Phone
Lior Arussy
-
January 13, 2010
Thriving in 2010: Top 5 Priorities for Contact Center Managers
Donna Fluss
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January 13, 2010
You Talk. We Listen.
Jill Griffin
-
January 13, 2010
How Far Would Employees Go?
Lior Arussy
-
January 12, 2010
Please Check ‘Excellent’ for the Children: The Problem with Client Loyalty Surveys
Susan Hoekstra
-
January 7, 2010
My Top 10 Favorite Posts of 2009
Bob Thompson
-
December 27, 2009
A New Look at Bad CRM
Marshall Lager
-
December 18, 2009
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