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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 144
Voice of Customer
Using Sentiment Analysis to Measure Social Media Engagement
Laura Patterson
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April 29, 2010
Engagement 2.0: A Social Media Marriage
Maria Ogneva
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April 29, 2010
The 10 Rules for Creating a Buyer Persona: Rule 10 and Final Recap
Tony Zambito
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April 29, 2010
Choice Hotels and Text Analytics – A Q&A with Debbie Tsusaki
Sid Banerjee
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April 29, 2010
Attensity Acquires Biz360, Shows Roadmap to Social CRM
Esteban Kolsky
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April 28, 2010
Net Promoter Score Methodology Is Popular But Has Many Vocal Critics
Christopher Myers
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April 28, 2010
Are Your Customer Relationships “Emotionally Intelligent”?
Nick Wassenberg
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April 27, 2010
Important Lessons In Collecting Satisfaction Feedback–Purchasing A Used Car From CarMax
Christopher Myers
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April 27, 2010
Financial sector should not ignore new generation of savers
Matt Boot
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April 27, 2010
A Dozen Customer Satisfaction Survey Do’s and Don’ts
Adam Ramshaw
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April 26, 2010
The Ultimate Judge In Customer Experience
Lior Arussy
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April 26, 2010
The Rise of the Digital Buyer Persona
Tony Zambito
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April 24, 2010
Customer Experience Volcanic Moment of Truth – Last Chapter
Lior Arussy
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April 22, 2010
The Ultimate Question
Barry Dalton
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April 21, 2010
The best investment text analytics can buy…
Tony Lopresti
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April 20, 2010
Customer Experience Volcanic Moment of Truth Part 4 – The Power of Smile
Lior Arussy
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April 20, 2010
Three Reasons to Add Face-to-Face Reviews to Your Customer Feedback Efforts
Nick Wassenberg
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April 19, 2010
Customer Experience Volcanic Moment of Truth Part 3
Lior Arussy
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April 19, 2010
Customer Experience Volcanic Moment of Truth Part 2
Lior Arussy
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April 18, 2010
A Social CRM blue print?
Axel Schultze
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April 17, 2010
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