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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Personalization
Page 23
Personalization
ABM is a Strategy, Not a Campaign.
Howard Sewell
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July 4, 2017
How To Create a Successful Customer Experience Measurement Program
Martin Powton
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June 30, 2017
Forget cosmetics. The top 3 drivers of personalization success in ecommerce [Others are reading this post right now!]
Bob Thompson
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June 21, 2017
Is it time to give your loyalty program an upgrade?
Danya Rielly
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June 20, 2017
3 Building Blocks for Creating Engaging Customer Communications
Rob Krugman
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June 18, 2017
Why do we get a worse customer experience in the UK than the US?
Amanda Davis
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June 11, 2017
How Should Chatbots Speak To Humans?
Martin Powton
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June 8, 2017
5 ways in which Social Listening can help shape Customer Experience
Ganesh Mukundan
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June 3, 2017
How AI & Machine Learning is Improving the Summer Traveling Experience
Marcel Korst
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May 30, 2017
Millennials and the New Era of Experience Loyalty
Tom Goodmanson
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May 17, 2017
In Customer Service, You Must Choose Between Speed and Wow. Or Do You?
Jeremy Watkin
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May 11, 2017
AI Platforms: How to Make the Smart Choice
Thomas Wieberneit
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May 11, 2017
Emotion and Customer Experience: Connecting Feeling With Your Bottom Line
Brennan Wilkie
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May 7, 2017
How to Deliver an Engaging Shopper Experience in Real-time
Guy Greenberg
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May 5, 2017
3 Promotional Email Examples Guaranteed to Convert
Brandon Gains
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April 27, 2017
[iCXM News] Intelligent CXM or CRM? Updates on Anexinet, InsideSales, Pegasystems
Bob Thompson
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April 4, 2017
Personalization: Gateway to Dystopia
Andrew Rudin
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April 3, 2017
Customer Experience Labs: Your Strategic Weapon
Jeanne Bliss
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April 2, 2017
How You Should Engage at These 7 Points in the Customer Lifecycle
Ernan Roman
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March 23, 2017
iCXM Comes of Age — Using AI to Know, Engage, and Serve Your Customers Better
Bob Thompson
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March 16, 2017
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Page 23 of 36
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024