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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 894
Customer Experience
Turn B2B Buying Into a Social Experience
Tony Zambito
-
May 5, 2011
Four initiatives to improve long-term results
Doug Fleener
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May 4, 2011
Social customer care: The gamification of customer service
Guy Stephens
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May 4, 2011
Creating the Ultimate Customer Experience: Give Me a Break!
Angela Megasko
-
May 4, 2011
The CEO Must Lead the Change
Keith Schorah
-
May 4, 2011
Invest In the Customer Experience
Shep Hyken
-
May 4, 2011
Buyer Personas Require Qualitative Research and Contextual Inquiry
Tony Zambito
-
May 4, 2011
5 Things I Learned About Customer Loyalty from Dancing With the Stars
Sharon Goldman
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May 4, 2011
In the world of service culture, the customer is always right. Or are they?
Andrea Ihara
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May 3, 2011
The 10 Most Disreputable Companies in the U.S.? (and how about globally?)
Dick Lee
-
May 3, 2011
The Role of Delight in Crossing the Chasm
Thompson Morrison
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May 3, 2011
Thinking strategically about customer experience: the 5 components of customer value
Maz Iqbal
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May 3, 2011
Does cheap drive your short-term decisions or your long-term customer loyalty?
Jodie Monger
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May 3, 2011
Don’t call them complaints – call it “feedback”
Cheryl Hanna
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May 3, 2011
7 Warning Signs Your Customers May Be Deserting You
Mark Price
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May 3, 2011
Life is like a bag of cherries . . . Are you sure there is enough?
Stan Phelps
-
May 2, 2011
3 Things You Can Do Today to Improve the Customer Experience
Jeannie Walters
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May 2, 2011
Hiring a Chief Customer Officer is the key to successful Customer Experience programs.
Colin Shaw
-
May 2, 2011
Increase efficiency, Drive Down Cost, and Improve customer Satisfaction All at the Same Time
Lydia Neptune
-
May 2, 2011
Are your post-call surveys used for business intelligence or to beat up call center agents?
Jodie Monger
-
May 2, 2011
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Shep Hyken
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