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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 865
Customer Experience
Purple Goldfish Strategy – Chapter 4
Stan Phelps
-
August 8, 2011
Put Your Money Where Your CUSTOMER’S Mouth Is: Linking Executive Comp to VOC Metrics
Howard Lax
-
August 8, 2011
Welcome The Age Of The Customer — Look At Processes From the Outside In
William Band
-
August 8, 2011
How (Not) to Raise Prices
Patricia Seybold
-
August 8, 2011
Know your Enterprise Feedback Management Provider
Bob Hayes
-
August 8, 2011
Does your return policy ultimately affect customer experience and satisfaction?
Jodie Monger
-
August 8, 2011
Sharing is Good Business
Tim Sanchez
-
August 8, 2011
What is lagniappe? A word worth traveling to New Orleans to get – Chapter 3
Stan Phelps
-
August 7, 2011
Understanding Your Market
Alan Gregerman
-
August 7, 2011
Improve the Customer Experience In 60 Minutes or Less
Jeannie Walters
-
August 5, 2011
Are we, the Customer community, living in the land of make believe?
Maz Iqbal
-
August 5, 2011
This isn’t Your Dad’s Marketing
Stan Phelps
-
August 5, 2011
Niches in stiches
Mitchell Goozé
-
August 4, 2011
Are Groupon-like deals worth it?
Mickey Lonchar
-
August 4, 2011
Aligning Marketing and Customer Experience
Colin Shaw
-
August 4, 2011
Learn how to tweak your loyalty initiatives for success
Erika Blanchard
-
August 4, 2011
Hassle Mapping the Customer Experience
Chris Bailey
-
August 4, 2011
Thought Leadership on Customer Experience: Part 3
Lorena Harris
-
August 4, 2011
The Micro/Macro of Customer Experience
Jeannie Walters
-
August 3, 2011
Creating dramatically different customer experiences
Shaun Smith
-
August 3, 2011
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